The CLOWD9 platform has 2 key environments to support customer activities.

The Production environment supports live programmes and is subject to strong change and security controls to prioritise and preserve the integrity of the service for live cardholder activities.

The Non-Production environment is provided to allow customers to build and test api interfaces and to prove implementation activities and the impacts and effects of changes and amendments.

Production

• Sacrosanct Environment with real data
• Changes are audited and tightly controlled
• PCI certified for all traffic
• B-Corp considerations
• Integrated to major card networks e.g. Visa, Mastercard, Discover
• Highly available for all services

Non-Production

• Always test data
• Continuously validate 'happy' tests and edge cases
• Simulate transactions and other services
• Changes are push daily
• Bugs and issues are expected
• Validate Product behaviour
• Focus on functional testing, less on non-functional
• Production level monitoring

Please note that the Non-Production environment doesn't have uptime SLAs like our Production environment. If you encounter an error, we recommend waiting one business day before contacting us. Non-production outages typically resolve themselves within that time period. Due to the potential for downtime, we strongly recommend that you do not design any of your critical release processes to be dependent on the Non-Production sandbox environment.