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  • About CLOWD9
  • About Our Platform
    • CLOWD9 Platform Hierarchy
    • Platform Security
    • Autoscaling
    • Business Continuity, Service Availability & Load Balancing
    • Network Certifications
    • Ledger Management
    • Aurora Behaviour Management
    • Environments
    • Definitions
    • General
      • PSD2
  • Service Guide
  • Vista Portal
  • About Single Sign On (SSO)
    • How to Set Up Entra ID as an IDP for use with CLOWD9
    • How to Set Up Google as an IDP for use with CLOWD9
  • Aurora Behaviour Management
    • Fees
      • Fee Types
      • Reporting and Webhooks
      • Fee Management APIs for On-Ledger
      • Testing Your Fee Configurations
      • Authorization Fee Examples
      • Clearing Fee Examples
      • Fee FAQ
  • 3D Secure
  • On Ledger
    • On Ledger Account Management
    • Account Balance Flows
      • Credit & Debit Account Balance
    • On Ledger Authorization
    • On Ledger With Network Stand In Processing
    • Account Reporting
  • Off Ledger
  • DPay Tokenization Solution
    • Token Provisioning Methods
    • Green, Yellow & Red Flows
    • Management of the card_id & dpan_id Relationship
    • DPAY Messaging
      • Tokenization Initiation
      • Approve Provisioning
      • Customer Verification Options
      • Event Notifications
  • Secure Frame Work
    • Customer Secure Key
    • Generating the Cipher
    • Retrieving & Displaying the Secure Card Details
    • Golang & Java Examples
  • Card Bureau and Fulfilment
    • Card Embossing File
      • Specifications
      • Example: Delivery Direct to Cardholder
      • Example: Bulk Delivery
      • Version Control
    • PIN Mailer File
      • Specifications
      • Example PIN Mailer File
      • Version Control
  • Sandbox
  • Transaction Monitoring
  • Mastercard
  • Visa
  • Discover
  • Transaction Testing Support
  • Implementation Guide
    • Implementation Approach
  • Roles and Responsibilities
  • Key Management
    • Shared Key - Symmetric
    • Private-Public Key Pair - Asymmetric
    • Issuer Ecosystem Key Type Descriptions
    • Key Generation Process
  • mTLS Inbound and Outbound
    • mTLS Inbound
    • mTLS Outbound
  • Processor Migration
  • Reporting Guide
  • Authorizations Report
    • Specifications
    • Mastercard Example
    • Visa Example
    • Discover Example
    • Version Control
  • Presentment, Interchange & Fees Report
    • Specifications
    • Mastercard Example
    • Visa Example
    • Discover Example
    • Version Control
  • Customer Details
    • Specifications
    • Example
    • Version Control
  • Card Status Report
    • Specifications
    • Example
    • Version Control
  • Account Balance Report
    • Specifications
    • Example
    • Version Control
  • Ledger Entries Report
    • Specifications
    • Example
    • Version Control
  • Account Status
    • Specifications
    • Example
    • Version Control
  • Network Fees
    • Specifications
    • Example
    • Version Control
  • Client Support Guide
    • How to Report An Issue
    • How to Request Assistance
    • How to Send a Question
    • How to Find My Tickets
  • Setting Ticket Priorities
  • Incident and Service Request Response Times
  • Getting Started
  • Error handling
  • Dynamic Data Stream (DDS)
    • Authorizations
      • Authorization Request
      • Mastercard Authorization Request Examples
      • Visa Authorization Request Examples
      • Discover Authorization Request Examples
      • Authorization Response
      • Authorization Response Examples
      • Authorization Notification
      • Mastercard Authorization Notification Examples
      • Visa Authorization Notification Examples
      • Discover Authorization Notification Examples
      • Authorization Notification Response
      • Authorization Notification Response Example
    • Authorization Reversals
      • Reversal Request
      • Mastercard Reversal Request Examples
      • Visa Reversal Request Examples
      • Discover Reversal Request Examples
      • Reversal Request Response
      • Reversal Request Response Example
      • Reversal Notification
      • Mastercard Reversal Notification Examples
      • Visa Reversal Notification Examples
      • Discover Reversal Notification Examples
      • Reversal Notification Response
      • Reversal Notification Response Example
    • Network Confirmation
      • Network Confirmation Specifications
      • Network Confirmation Example
      • Network Confirmation Response
      • Network Confirmation Response Example
    • Financial Clearing Notifications
      • Clearing Messages
      • Mastercard Clearing Example
      • Visa Clearing Example
      • Discover Clearing Example
      • Clearing Message Response
      • Clearing Response Example
    • Cardholder Authentication Methods 3D Secure
      • One Time Passcode
      • Password Authentication
      • Out of Band (OOB) Authentication & Response
      • Finalized Event Transaction Details
  • Field Types and Values
    • Authorization and Reversals Types
    • Message Type & Qualifer
    • Response Code & Reason
    • Transaction Type & Service
    • Clearing Category
    • Presentment Type
    • Error Codes
    • Clearing Outcome
    • Network Fee Reason Code
    • Network Fee Type
  • Terminology & Glossary
  • What is an Issuer Processor
  • What kinds of cards can be issued through CLOWD9?
  • Personal Identification Number (PIN) Management
  • What is Pre-authorization?
  • How are Incremental Authorizations managed?
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Client Support Guide

CLOWD9's portal is designed to allow you to self service, report and manage of incidents and requests as well as raising general questions:

  • How to Report an Issue
  • How to Request Assistance
  • How to Send a Question
  • How to Find My Tickets

Updated about 2 months ago


What’s Next
  • How to Report An Issue