For AI agents: visit https://docs.clowd9.com/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI.

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Home Documentation CLOWD9 API Toolkit

Documentation

Home Documentation CLOWD9 API Toolkit

About CLOWD9
About Our Platform

Service Guide
Vista Portal
About Single Sign On (SSO)
- How to set up Entra ID as an IDP for use with CLOWD9
- How to Set Up Google as an IDP for use with CLOWD9
Aurora Behaviour Management
Personalised Identification Number (PIN) Management
3D Secure
On Ledger
Off Ledger
DPay Tokenization Solution
Secure Frame Work
Card Bureau and Fulfilment
- Card Embossing File
- PIN Mailer File
Sandbox
Transaction Monitoring
Mastercard
Visa
Discover
Transaction Testing Support

Implementation Guide
- Implementation Approach
Roles and Responsibilities
Key Management
mTLS Inbound and Outbound
- mTLS Inbound
- mTLS Outbound
Processor Migration

Reporting Guide
Authorizations Report
Presentment, Interchange & Fees Report
Customer Details
Card Status Report
Account Balance Report
- Specifications
- Version Control
Ledger Entries Report
Account Status
Network Fees

Client Support Guide
Setting Ticket Priorities
Incident and Service Request Response Times

Getting Started
Error handling
Dynamic Data Stream (DDS)
Field Types and Values

Terminology & Glossary

What is an Issuer Processor?
What kinds of cards can be issued through CLOWD9?
Personal Identification Number (PIN) Management
What is Pre-authorization?
How are Incremental Authorizations managed?

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Client Support Guide

CLOWD9's portal is designed to allow you to self-service, report and manage incidents and requests as well as raising general questions:

How to Report an Issue
How to Request Assistance
How to Send a Question
How to Find My Tickets