Card Status Management

You can manage the card status at issuance and throughout its lifecycle via API and Vista:

Status	Used by and When	Description	Restrictions	Can Be Changed To?
inactive	When the card is created, replaced or renewed	Default status for a new card (unless explicitly set to active or pending_auth). This status is modifiable to any status; it cannot be set back to inactive	All authorizations Renewal and Replace API	Any other status
pending_auth	When the card is created or at a later stage if required	Setting the status to pending_auth allows the card to be activated via POS or ATM transaction using the correct PIN. You can return a card to pending_auth at any time to give your Customers extra security - for example, ensuring a card cannot be used while traveling until the correct PIN is provided. This status is modifiable to any status other than inactive	Requires a valid PIN to be entered during the authorization stage	Active following successful PIN verification. Any other status other than inactive, risk or expired
active	When the card is created or at a later stage if required	Applied upon card creation or following successful customer authentication to enable full transaction usage. This status is modifiable to any status other than inactive	No restrictions	Any other status other than inactive, risk or expired
freeze	When Customer requires a temporary block	Applied when a Customer requests a temporary block on their card, for example, ensuring a card cannot be used while traveling. All subsequent authorization attempts are automatically declined. This status is modifiable and can be set back to active at the customer's request, or to active, administrative, destroyed, lost, stolen, or fraud by You	All authorizations.Status should be changed before Renew or Replace	Any other status other than inactive, risk or expired
administrative	When you require a temporary block	Applied when there are internal concerns regarding usage by the Customer or a third party. This status is modifiable and can be set back to active or transitioned to another status (e.g., destroyed, lost, stolen, or fraud). It must not be set as a result of a Customer request	All authorizations.Status should be changed before Renew or Replace	Any other status other than inactive, risk or expired
destroyed	Where the card is no longer required	Where the card is no longer required. All future authorization requests will be declined. This status is permanent and cannot be reversed	All authorizations. Replace and Renewal API not permitted	Irreversible
lost	Where the Customer cannot locate their card	Applied when a customer reports a card as lost. All subsequent authorization attempts are automatically declined. This status cannot be reversed and can only be transitioned to fraud	All authorizations. Only Replace API permitted	Irreversible. Can be changed to fraud
stolen	Where the Customer has had their card stolen	Applied when a customer or third party confirms the card is stolen. Following this status update, all authorization attempts are automatically declined. This status cannot be reversed and can only be transitioned to fraud	All authorizations. Renewal Only Replace API permitted	Irreversible. Can be changed to fraud
fraud	Following confirmed fraudulent use	Upon confirmed fraud, the card is permanently updated to fraud to block further misuse. This status cannot be changed or reversed	All authorizations. Renewal permitted	Irreversible
risk	CLOWD9 only	When a CLOWD9 monitoring rule flags potential fraud requiring immediate investigation, subsequent authorizations are automatically declined. You will receive notification of this status via the Network Confirmation Message. This status can be updated upon request or transitioned to another state (e.g., active, destroyed, lost, stolen, or fraud)	All authorizations. Status should be changed before Renew or Replace	Any status other than inactive
expired	CLOWD9 only	CLOWD9 sets the card status to expired when its expiry date passes, when a renewal or replacement card is activated, or when a physical card is activated following a virtual card conversion	All authorizations. Renewal permitted	Irreversible